Interesting. Thanks for letting me know about the confirmation email/redirect thing. Definitely going to look into it.
What do you mean about color consistency?
Our main audience is 1-5 person, bootstrapped teams who have people who wear more than one hat (for instance, I do backend work, write copy, keep the servers running, do scaling, write blog posts and do support) For people like me, it’s easy to let things that keep my business moving fall off of the table, or to spend time working on new things that I think are awesome when a good chunk of my customers are irritated about some change that I made within my app. Spending my time being as effective as possible is what’s most important to me.
Since Retained is fully integrated, you can easily log in, look at your dashboard and see problems before people ever get to the point of cancellation. You can easily see how individuals have become more or less engaged or happy with your app over time, and why, based on their sentiment over time, how much they use your app, their previous support interactions, etc. We can surface interesting and useful information that you wouldn’t get from using multiple tools, just by virtue of everything being in one place. The goal is to give you immediately actionable information. Lots of services let you get a bunch of data in, but not many go the extra mile of telling you what to do with that data.
If your company does get big enough, you’ll be able to have one person concentrating on each area, and using standalone services might be a better choice in that case. But for a small, bootstrapped company, we feel that Retained is going to speak directly to you.
Right now, newest customers will show the most recent customers. But we’re still playing with what exactly will end up on the dashboard, so that may change.
Thanks!
