Occasionally there are “users” who have downloaded a pirated version of our software asking for support.
The copy protection is custom, and when it’s stripped, software starts to act odd. The “issues” are very specific and known so that we can confidently conclude that the asker is a software pirate (we occasionally ask for their unlock key just to be sure, but they never respond after that).
How to deal with such people? Currently we only give them a canned response to download the software from our web site (a link) and reinstall. We do not say directly that “all your problems because you’re greedy, do not respect other people’s work and your software copy is a pirated one”. But I start to think maybe should we? They are eating our time, lying, and sometimes they report weird bugs that simply do not exist in the original version (therefore time wasted on checking those false bug reports).
I think about writing an article explaining why software piracy is bad, with some specifics on our software (mention some typical bugs the pirated version has). The page may also get some search traffic. Is it a good idea?