Should you make your SaaS self-service?

Here’s an article we recently added to our site, comparing the “sales call only” approach vs the “self-service only” approach:

We look at the different approaches of UserVoice and Trello. Both companies are successful: Atlassian paid $425 million for Trello, making it Atlassian’s most expensive acquisition to date. UserVoice, meanwhile, counts companies like Microsoft among its user base.

However, UserVoice and Trello onboard clients in very different ways.

Read the whole article.

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