I have been looking through the support tickets and see a surge of tickets with odd stuff like:
Using a SaaS, when they need to prolong subscription, they purchase a new package instead and get surprised that they now have two services and old package gets suspended for payment overdue;
Order multiple services and lose track of which they need and which they don’t, cancel service, then uncancel, pay for a wrong service etc;
Register multiple customer accounts, of course lose track of everything, make random payments and ask us to sort all this out.
We always had a certain percentage of such bs in support, but now it a majority I mean really this requires minimal thinking effort from the customer, it’s not some technical problem that requires special knowledge, it’s just a general understanding of stuff.
Does anyone else experience anyhing like this?