I am thinking about implementing customer support which automatically syncs with Github/Gitlab/any other bug tracking software. The idea is to separate customer issues from internal issues and provide sync between the issues.
Flow: Customer reports an issue -> Project manager discusses the issue with customer and creates related issue in internal bug tracker (just pushing the button) -> Customer notified about issue progress (state of internal issue synced with customer issue). Internal issues are not visible to Customer.
The market is (as I think): web studios / web agencies / small software companies.
Please advice - do you think there is a market interested in the idea?
Also maybe you can suggest some web resources where I can find and contact web studios (agencies/companies).