Operationalizing on-premise SaaS model

Discussions
#1

As our data integration SaaS grows, we are getting more and more business from the companies that are installing our software on-premise. Which makes sense since corporate databases are typically sitting behind the firewall.

In order to keep everything under control we have added the following elements to the infrastructure:

  1. Online license manager (hosted on AWS).
  2. Service, which calls home few times a day and reports key usage metrics.
  3. Option to pay by check or wire transfer.

Is there anything missing from this list?

#2

Would you service automatically use corporate web proxy if required? Many copr networks have no direct access to internet.

#3

It supports proxy. Including proxy with NTLM auth., typically used in Microsoft only networks.