Last year a would-be Feature Upvote customer told me they could only proceed with a paid subscription if we entered into a custom version of our terms and conditions, as altered by their legal team.
The company is a big deal - you all know them - and the person dealing with me hinted that they wanted to get involved with us in a significant way.
After thinking it through, I declined. I simply didn’t have the time or resources yet to negotiate custom terms and conditions. Saying no wasn’t easy; I felt like vomiting after sending the email stating we couldn’t offer custom terms. I spent the next two days wondering if I had just destroyed a great opportunity.
Today, again, an organisation said they were interested in Feature Upvote, but would need changes made to our custom terms and conditions. This time I found it easy to say no.
I read recently that for years, Atlassian, while still a minnow but growing fast, also said no to all such requests. It worked out pretty well for them, and knowing this added to my confidence to stick to our “no custom terms” policy.