In the theme of “let me build the service I wish existed” I’ve been thinking about putting together a small group of ops / app management folks to help solo SaaS founders take vacations. Call it “Founder Ops” for the sake of discussion.
It would work like this:
a) Setup: Corey communicates common trouble scenarios & procedures for his SaaS app, sets Founder Ops team up with relevant access credentials & escalation contact info.
b) (Semi)Annually: Founder Ops verifies procedures & credentials & contact info
c) Corey pre-schedules his time away, Founder Ops runs the SaaS app to the best of their ability
d) Additional benefit: Founder Ops can provide on-demand “urgent care” if founder gets sick, hospitalized, dies(!) etc.
Pricing would be something like:
- $600 annual “readiness” fee to keep your procedures & other info current
- $150/day to run the ship (e.g., 2 weeks is $2100)
Basically, this is a secure & reliable team that can run your app from time to time while you’re away. If you have a dedicated contractor or 2, or a business partner who’ll trade coverage with you, you probably don’t need this service. They won’t be as knowledgable as someone who’s in your app on a weekly basis, but would be technically skilled, good with people, and used to running other people’s apps.
I don’t know whether this has legs as a business, but I’d certainly pay for it myself. I understand this is called “managed services” for larger companies, but haven’t found anyone providing this on a small scale for solo/bootstrapper types.
You seem like the right group to ask. So, shoot some holes in it. What am I missing?