After several years bootstrapping and handling all the support tickets myself (I like the harsh edge positive & negative feedback and think this is priceless in dictating the direction of the company in the early days) the support queue is getting really busy. As such we’re looking to take on a dedicated support person. I’m wondering if anyone here has any experience finding somebody from a bootstrapped company point of view? All other staff have come via my network so this isn’t really a problem I’ve had to solve before.
We’ve looked around at the job boards but all the other jobs posted there feel a bit corporate, which is not what we’re about. Our style is friendly and helpful so we’re basically looking for somebody passionate about helping others and keeps up with the support blogs for latest best practices. Anyone got any tips or experiences on this that they could share?