I’ve recently taken over a side project that a friend has been running for a few years. The site has gained some traction, and has active users, but he got bored of it and decided last week to shut it down. I told him to give it to me if he’s just going to switch it off, and he did
One of the reasons why I think he got bored of it is because he never started charging people (even though I told him from the beginning to let me, as a customer, pay for it), and has been paying the ~$100/mo hosting fees out of his pocket. So I’m wondering how to go about changing that.
For existing users I guess grandfather them into the free plan, however there are a few big users who proportionally cost a lot more than others, and seem like they could afford paying $$$. Should I just eat the costs for them, or get in touch about getting them to start paying?
Compared to other services in the space it’s also lacking (mainly as it hasn’t really been touched in 4 years), so there is also that to bear in mind. I have some good ideas of new features I’d like to add, my day job is as a developer so I can do it myself, however some of the features will bring up the hosting fees quite substantially so I’d like to make it cash-flow positive first.
So I guess my questions are:
- How do I start charging? Just change the landing page and put in a pricing table? (I already have a registered company and Stripe account I can use for the actual charging)
- What should I do about existing customers?
- How should I go about pricing, given that the service is a bit lacking compared to competitors?
Thanks in advance!