So I’m finally at this stage. The client would like the proposal to contain these sections. I just have never prepared any document like this so lost as to where I can start:
introduction about the company (im a sole proprietor?)
feasibility evaluation (what?)
statement of works (basically what work am I providing?)
acceptance testing (what is this mean)
SLA (mean time to fail, mean time to repair, I get it)
Is there a template I can use somewhere? I’m a little bit overwhelmed with these terms: feasibility eval, SOW, acceptance testing and SLA.
All in all, I’m a little hesitant to pursue this client because a) they want to pay as little as possible b) they said straight up they can’t pay up front for the initial customization c) “the managment said they can’t purchase until they have ABCDEF” line.
However, I want to at least be able to send a proposal with all these things and see what happens. I’m not sure if I even should pursue this because it seems like a lot of work for very little pay off (barely $10k / year) for how much value they are getting but is enterprise SaaS deals always this crappy or do I just have a crappy client?
I’ve already spent at least 20 hours just back and forth communicating answering questions, and now finally I am able to get a chance to submit a proposal which seems like it will take even more time to prepare for the entire range of content that is being asked.
Also the client wants to test this for a month to make sure that the solution works and then willing to pay. This makes me uneasy, there’s a lot of initial work involved.