Hey guys…so I’m thinking about taking another crack at hiring some help with support (tried a few months ago but ended up throwing in the towel). I think I learned a few things from the last time that I took a crack at it.
I was looking in the $15/hour range before, and found some people that were pretty good, but I realized that if I’m going to hand off support to someone else, they’re going to have to be amazing.
I also have a better idea of support workload as I’ve been kind of streamlining my support workflow through helpscout, building up documentation, etc.
So I’m thinking about looking in the $25-$30/hour range. Probably just 5-10 hours for starters.
What do you guys think? Sound like a good range?
Also I was hoping maybe there was a way other than upwork to find someone? I’d probably be willing to pay a bit of a premium to just get a great reference that I don’t have to spend a lot of time thinking about, screening, etc.