Hi all, I’m Tom Sylvan from the HelpfulDocs team. I’m very excited to be here
Here is what we do:
Good help content (such as knowledge base articles and product updates) is crucial for the success of any product. This is especially true for serve-serve products where users have to onboard themselves, and learn how to use the product on their own.
We’ve worked for quite a few companies and almost every team struggled to build the necessary workflows that ensured the help content was always correct and updated. And when they did, there was a human resource bottleneck: who will write and update the content on a recurring basis?
Having old or inconsistent documentation impacts directly every product business, even though it’s hard to measure this. It impacts conversion rates and churn, as it makes it harder to use and learn the product. It also makes both sales (if you do sales) and support more demanding as you need to spend more time explaining the same things and answering the same questions.
So HelpfulDocs is the solution to this problem: a help content creation agency that builds automated workflows for ensuring help content always correct and updated. We focus on help content both in-app (e.g., onboarding guides, product updates, changelogs etc.) and in external tools (e.g., your website, help center, CMS, email marketing tool, etc.)