http://bootstrapped.fm/bootstrapped-episode-18-special-guest-chase-clemons-on-bootstrapped-support/
Ian and Andrey sit down with special guest Chase Clemons of SupportOps and 37signals, to discuss customer service for bootstrappers.
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I’ve started listening to this episode but not finished yet… however, can we start a tip jar to buy @andrey a new mic setup? You sound like you’re on the toilet in this one! 
It was a brand new mic! I was just too far away from it.
Yeah this was our worst audio, he was 20ft from mic, I was traveling and on a bogus headset 
next week it’ll be perfect.
hah! Never mind, the content was worth pressing through for. Loved the feedback about avoiding certain types of support channels. Great when other people experiment with these alternatives and can bring a reality check.