I didn’t see any topics devoted to this subject, so I thought I’d start one.
This has only happened to us twice so far (that I’m aware of). Someone purchases a license for our software, downloads the software, issues a chargeback through the payment processor, and then proceeds to post our software online for others to freely download (either scuzzy pirating boards or a torrent or what have you). I think the biggest mistake I made here is not disputing the chargeback. The “customer” issued the chargeback an hour after the purchase, didn’t contact support, and in numerous contacts beforehand, attempted to get a free or highly discounted license.
Part of me knows that people who opt to use the software dishonestly are not customers and therefore do not receive support, upgrades, etc, although I can’t say it still doesn’t bother me… but this could also be because we’re relatively new to selling software under a commercial license (just launched on Apr. 20th this year) and I haven’t grown a thicker skin about it just yet.
So, I suppose the question I wanted to put out there is this – for those of you who sell on-premise software, how many of you care enough about the copyright infringement to take time to issue DMCA takedown requests where you can?
Thanks for your input!