Our SAAS pricing is basically done on a user level basis, 2, 8 or unlimited users. I am considering changing this to 1, 5, 10, Unlimited but for now that is what we have. Anyway, it is not uncommon for clients to who have 3 users to ask for a discount, or to be able to go on the lower level plan.
What is your strategy for dealing with this? Do you just give them the discount out of good will?
One thing I am considering is if I give them the discount but ask for a testimonial in exchange.