Hey all. I’m just now launching my first B2B SAAS product:
Answer Customers is solving an old problem when it comes to online marketing. We know that creating content is valuable for SEO and making sales, but people hate writing articles or make excuses why they don’t do it.
Our solution is to lower the barrier to creating content and to reuse one of the best sources you have for creating content that converts - customer questions.
The way it works is we connect Zendesk to WordPress so you can turn Zendesk tickets into WordPress posts.
I know that if you get a question one time from a customer, you are going to get it again and again. Sure, you could use a knowledge base, but those live on a subdomain and have crappy SEO and are terrible for generating leads and sales. My product puts the customer answers right on your website, so it can generate leads, email subscribers, and ultimately sales.
This is v1, so we are supporting Zendesk and WordPress, but we are already working on other content sources and CMS’s. If the demand is there, we can connect any content source to any CMS.
For most businesses, no matter how easy a CMS is to use, they all require training and usually content creation ends up being the job of the person who “runs the website”. I think that every employee has valuable content to contribute and there are better ways to get content from other systems onto the public facing website.
So my friends, that’s Answer Customers.
I would love any and all feedback, so fire away!