Well, I found this episode totally useless. Speak with your customers! Don’t look at analytics! Coding doesn’t bring the business forward! What a bunch of misleading advice. Now excuse me while I go to check daily stats and then proceed to clean up some HTML
Joking aside, talking on the phone (or Skype, whatever) is something I really hate and avoid as much as possible. I haven’t talked to ANY user in 16 years my main product exists. I’m not bragging about this fact, I know it’s not good. It’s holding business back. I do communicate by email, of course, but that’s something totally different, it’s centered around a single issue or suggestion user has, it’s not open ended so it never leads to new insights about product or market. On the other hand, I built a business for myself to enjoy going to work, not to hate it. I’m also old enough to realistically know my strong and weak points. I could force myself to do something I hate, but I wouldn’t be good at it.
So, I know I’m missing out by not talking to customers. My question - how much am I missing out? I’m not asking just for myself, I bet there a lot of us around here in similar position. Coding - bring it on, emails - ok, talking on the phone - no way.
Is there a way to have email conversation that would bring that kind of insights like real time conversation does? To know that product is not going anywhere, or, huh, the person I talked to made a pause when I mentioned new feature, he said it would be nice but didn’t sound enthusiastic at all. Is it possible at all to somehow get that “body language” kind of feedback from email?
I would also take this opportunity to say that Peldi is an excellent communicator and writer. It was obvious from the start, from first posts on Hacker News or wherever I’ve read it. That’s an excellent skill (or I would say talent) for founder to have, but we all have to play with cards we’ve been dealt. Congratulations on your success, it’s well deserved!