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Sales have stopped from 15th october


#1

Hello,

I sell a software product facecropjet[.]com .Basically its a tool for detecting and cropping out faces from photos.The sales have completely dried up since OCT 15th.Some users had reported crashes and a few bugs,it has been sorted.I don’t understand why the product wont sell.

The traffic is almost the same.Did not encounter this issue last year.

Kindly advice


#2

How many sales there were before they stopped? I’d suggest buying your own product (not a test order, make a real purchase with your credit card), just to make sure the sales process is functional.

I also suggest renaming your setup file from generic “setup.exe” to something else (like your product name) and getting a code sign certificate.


#3

I see the phone number listed on your website for order queries is FastSpring’s number. Does that work well for you? I don’t have a number listed on my website (I’m a sole trader) so this might be a good alternative? Got me thinking.


#4

Their primary mode of communication is email,Phone is just secondary.No one bothers to call as our sales volume is pretty low :frowning:


#5

checkout seems okay on my end.I wonder if the product is doing okay…


#6

Maybe some free alternative popped up recently? Have you checked the Google keywords tool to see how people find your product and which other product they find?


#7

I’d do the following if this happened to my desktop app:

  • Check Google Analytics or Google Search Console to see if my traffic has stopped.
  • Check my downloads/day stats to see if downloads had stopped
  • Check if my software’s “your trial is over - pay now please” mechanism had stopped working
  • Check if my payment process is working
  • Check if “[my product] crack” or a rival, pirate “buy [my product]” page was outranking my own product pages in Google.

Once I’d identified where the problem lay, I would then work out how to fix the problem.


#8

Your installer is not signed, so it is blocked from installing on Windows 10 by smartscreen filter.