Knowledge management has a huge potential, but it is very hard for Businesses to understand (or trust) an outside solution for that. They usually use JIRA for it, but I’ve observed a catastrophic usage in two organizations where I’ve been - the written company wisdom, know-how, etc., gets obsolete day by day and one day new employees end up reading useless articles in the company knowledge system …
Can you help them with this ?
I know what you mean, and I’ve seen the same thing. Part of the problem, I think, is that your KMS is usually a completely different piece of software (e.g., MediaWiki) from all of the other tools you use as part of your workflow. I used to hate having to login into MediaWiki and deal with the interface, WikiText (esp.), just to update something like a ‘dev environment setup’ article, etc. It would totally kill my normal workflow.
With Contabulo I was trying to make something simple and flexible, that I wouldn’t hate using (to a point, all engineers hate writing documentation), that can be used for other things as well, such that it would already be integrated into my normal workflow.
Basically, I remember thinking “I hate KMS tools, Confluence, MediaWiki, Liferay, etc., but if I’m forced to use such a tool, what would I want it to be like? Simple, something I already use for other things, something unobtrusive that can I can get in, do what I need to do, and then leave and get back to my real work (so many enterprise solutions in this space seemed to be designed like a Walmart (or perhaps an Ikea) - you just need one or two things but you end up having to walk all over the store, dealing with crowds and rude employees and it takes way more time than it should). It also needs a good search function, so I can find anything later, and so that I don’t have to think too hard about where to put/categorize things, etc.”
So, I’m trying to make knowledge management suck less, I guess you could say.