I’m having problems with Avangate Support. When I was ready to launch my SaaS I emailed them because I have an old account (from 2012, when I was selling desktop software), and they need to verify the site and the SaaS application in order to change some information in my account (particularly my website URL).
I can understand that this verification can take a bit of time, so this is OK. The problem is that last week, on tuesday or wednesday, they sent me an addendum to change the URL and some other minor changes, I printed, signed and scanned it, and on friday I send it back to Avangate. The problem, for me, is that until yesterday (friday, a week later after sending the scanned addendum) they didn’t say anything to me. Yesterday, at afternoon, I received an email saying that they have received the addendum and they’ll make the changes as soon as possible.
And my question is: is Avangate support always so slow? The other people that are using his services are having problems with this, or this is an exceptional case?