Kind of a random idea, and I thought I’d throw it out, more as a potential user than someone building it.
I have a support problem with LiberWriter: due to the kind of customers we have, we need high quality support, but not a lot of it: there’s no way I could pay someone to sit there for 8 hours a day, for instance, waiting for requests to come in. The ideal thing would probably be to have someone who can do a few hours a day.
That’s kind of problematic though, for someone who wants to do more than an hour or two at random.
Here’s the idea: have one or a few customer support people working as freelancers, split between 3/4 companies. The companies get someone who can dedicate a bit more time to doing the work because it’s not just this minimal amount, and the customer support people get enough hours to put together a part-time job easier than trying to piece together things on oDesk.
I think there are a lot of very qualified people in the US who are underemployed: stay at home moms, for instance, who live in relatively inexpensive places. I’ve had reasonably good luck so far tapping people like this for support roles, but perhaps it’d be possible to kick things up a notch by organizing things like this…
Thoughts? Anyone want to give it a try?