Hi Guys! Long time since my last post here ....
I had a demo call yesterday with a prospective customer for my new application Docparser. The customer really likes the product and wants to integrate it into their system. They already upgraded to a paid subscription in order to better evaluate the product.
Now here is the catch ... the customer is a rather big company and they would want to rely a big part of their business on Docparser. Understandable, they are concerned about me going out of business or changing my business model one day.
So the question which came up during the call was: "What happens if you go out of business? How can we secure continuity of operations in this case?"
The customer basically told me I should come up a proposition. I think they would not mind paying extra for a some kind of Technology Escrow service. I'm however not sure if I want to deal with all the overhead associated to such an operation.
Did you guys go through a similar situation already? Are there any best-practises I can follow?