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Great article on how reviews affect small businesses


#1

@ian tweeted this recently - the finder’s credit is his:

http://jayporter.com/dispatches/how-about-a-nice-game-of-chess/

This is an article by Jay Porter, a restaurant owner, on the effect that Yelp has on small businesses in general, restaurants in particular.

“… for these businesses to mature, over the years, into truly
compelling entities, they have do more than just not read their
reviews. They have to ignore the very framework of the review system
itself.”

As Ian pointed out in his tweet, there are clear parallels here for those of us who try to make a living in the mobile market.