I get the feeling that services dedicated to process and systems documentation weren't even around/popular that long ago
@aaronsransom, Yeah same here - not sure how long these things have been around - I did a bit of hunting around their blogs to try to find that out but it wasn't entirely clear.
Still though, this seems like such a perfect fit that it seems like the kind of thing that particularly someone with experience doing things manually would immediately recognize as a perfect solution to their problems.
Kinda like how when people see Slack they immediately recognize that it's by far the best team chat solution out there and they hop on it right away regardless of how much inertia they have around their existing solutions.
Your competition isn't just direct competition - its also the next best manual alternative (often Excel!).
@Rhino, Totally! Someone should built a site called yourcompetitionisexcel.com and talk about exactly that haha.
but in this sort of situation need to be aware that many will consider word/google docs 'good enough'
That's true. I think I definitely would have fallen into that boat a year or so ago. I'm much more comfortable now paying for good solutions to problems than I was before.
Maybe if they had a free tier it would completely change the dynamics of user adoption. Kinda like slack. Not that I'm a fan of freemium in general, but it feels like the adoption rate for this type of thing should be significantly higher than it seems to be.
Also - listened to a couple of their podcasts and tellingly both of the interviewees used google docs
Okay that's hilarious!
I will say that some things I am still needing to put into spreadsheets.
But it's an interesting challenge to try to reframe every task or thing that you do as a part of a checklist. It's been a cool challenge to try to do that.
The other thing is that a big part of the value of these apps that I see is the ability to be flexible when your process is still early on and not super clearly defined.
So you could always pay for this for a few months while you're really hammering out your process, and then move to docs once your process is no longer changing (then again that may never happen).
Also this could explain why more established process-driven people are comfortable with their docs - if their process is to the point where it hardly changes at all.