Discuss Home · Bootstrapped Podcast · Scribbleton Personal Wiki · HelpSpot Customer Service Software · Thermostat NPS

Chances are, you are charging too little


#1

If 50% of your customers are on the most expensive “enterprise” plan and none on the basic “startup” plan.


#2

Agreed on this one… Or maybe your basic plan isn’t very useful.


#3

Possible. Ironically, the first wave of the customers all signed to the basic plan but eventually converted to higher tiers, mostly because of the data privacy requirements and local laws (especially in Europe).