We are working on the next version of our software product WordCleaner.com
I had a look at the analytics and it seems very few users ever look at the support pages of the site.
Are other people finding this? Are we better using in app support? Just give the info directly on to the page?
I think they call this onboarding? I do have tooltip etc in the current version of the app but I am not even sure how many look at those.
I might try little videos or something for the next edition.
Would appreciate any advice on what help info you think users actually look at.
Also any great examples for desktop apps would be great.